VW Sucks Customer Reviews and Feedback
Volkswagen, shortened to VW, is a German automaker founded in 1937 by the German Labour Front, known for the iconic Beetle and headquartered in Wolfsburg. It is the flagship marque of the Volkswagen Group, the largest automaker by worldwide sales in 2016 and 2017. The group's biggest market is in China, which delivers 40% of its sales and profits.
Volkswagen has awful customer service, no loyalty to their customers and no willingness to help, Nicole complaint on consumeraffairs.com
"A disgrace! This company has no loyalty to its customers and is not willing to help! As a customer of over 15 years, they collected money from an insurance payout and then refused to take it off my credit report even though the insurance company paid them within a week! I was in a terrible accident and am still paying the price! I will never get a Volkswagen again! Go to another car company - it's only a matter of time before you belly up."
Former Employee - Customer Experience Representative says"Favorites, lots of work for little pay, plan to be sick 48hr in advance, need to go-to the we? Be prepared to have it count against you. Discrimination, harassment, public humiliation."
Former Employee - Senior Specialist says"Many mid-level managers don't care about their employees or invest in them. This is truly a place where you feel like a cog in a machine. There are no growth opportunities and no investment in employees. This is only a great place to work if you want to make a decent living, work with like-minded apathetic people, and don't care about professional growth."
Former Employee - Anonymous Employee says"The most toxic working environment I have ever experienced. A lot of gossip amongst management and public employee humiliation. I had nightmares every single day. Please don't waste your time here."
Former Employee - Mutual Fund Representative says"So many to list. Extremely toxic working environment. If you socialize then you talk too much. If you keep your head down and work you are penalized for being antisocial. There's people there that non stop talk all day long becoming disruptive but nothing is done about them. Management has been known to bring up gossip about other workers in your one on one's. Asking people their thoughts on certain people. The amount of bullying from a certain Supervisor is overwhelming. It's actually harassment. The only way to get hired on is if you participate in bullying others and you are constantly telling on people. The credit department rarely has enough work to keep busy so they become loud, unruly and disruptive. A lot of inappropriate conversations. It's impossible to just work and mind your own business because someone is always stalking you."
says"Toxic office politics. This place doesn’t even deserve one star. Be prepared to be humiliated in front of the entire floor. Be prepared to be treated poorly by management. Stop taking every employee benefit away. Stop requiring people to do amounts of work that are humanly impossible then being upset when unattainable goals are not met. You are forcing out every single one of your good employees. You need to pay employees what they are worth. And make sure that your managers don’t publicly humiliate employees over and over. Your employees make suicide jokes on the floor daily."
Former Employee - Anonymous Employee says"Don’t let the nice environment fool you. Car sales are down, management doesn’t know what the hell they need to do to move forward and try to defend their same processes, and no one seems to know how to implement technology. Correction, the company is trying to keep costs from getting higher and they don’t trust the IT staff to make things happen and that’s because they don’t know how to retain talent, aka paying the right salaries. That said, they expect the accountants to make the transitions and lead the conversations which doesn’t make any sense because a lot of these people don’t know anything about technology or data structures to understand the actual implementation. They just think oh I get the concept so this should equal this based off accounting standards, but you’re talking about converting system processes involving millions of accounts for a company so “leadership” thinks hey let’s just hire cheaper guys and have them take over some of the responsibilities. HA! Kind of shows the struggles of the company if you can’t pay the right resources, right? And this is coming from someone outside of IT. Over the years, no conversion or implementing new process was a success despite them saying they “completed” it in their objectives. It takes the company YEARS to actually fully finish a project because they do not let the IT ppl have the full control over the jobs they’re supposed to do. And the company argues that things are better than how processes were done before. That doesn’t mean much if the past was never efficient to begin with. Un-freaking-believable"
Former Employee - IT Manager says"We appreciate you taking time to write a review. At VW Credit, company culture is very important to us and we are committed to maintaining a culture where all employees can thrive, feel respected, and be recognized for their accomplishments."
Former Employee - Customer Care Representative says"Outdated systems. Broken processes. Toxic office politics environment. They've completely abdicated their responsibility to train new employees. They have a web based knowledge base that new people are required to reference before asking any questions. Problem is that it is so poorly written that a lot of it doesn't make any sense until you've been there a while. And some of it doesn't make sense at all. Other employees are so scared of having high call times, that no one will help each other. It's like a Sales environment without any commission or incentives."
Former Employee - Anonymous Employee says"Boring, redundant and monotonous work. No freedom and no trust is given to their employees, everything is monitored and documented."
says"Most jobs at HQ outsourced... leaving you with severely underpaid position while your colleagues make 10$ more an hour than you. People are on contract for years before securing a real position...but they have to downgrade many times to a customer service position. There's no work life balance, managers expect everyone to do overtime. Not well looked at to leave at 4pm. No benefits, low pay... expected overtime... location is difficult to get to for most people. There's basically no opportunity to grow and stay in HQ."
Sales Executive (Former Employee) says"Poor management, very small group vw as a brand is superb but trust group uk are in way over their heads, very poor commission structure and unrealistic target for the level of custom they have, poor prospecting data and gdpr breaches are unbelievable! No support from management and a very prejudice general manager, no job security and an overall joke of a franchise, the managing directors are very rude and greedy would not recommend to anyone!extremelyNone at allbad management, old fashion sales tactics, horrible place to work"
Fixed Operations Director (Former Employee) says"Watched multiple people lose there jobs and everyone new but the employee losing there job. Was fired because caught the Corona Virus. I Found my job posted on Indeed 3 days into my 14 day quarantine. They would not return my phone calls, text messages, or emails. They also would not pay me my final check, nor give me a break down of my commissions after repeated attempts of me asking for them."
Tire and Lube tech (Former Employee) says"They fire you the second they find a friend or family to fill your shoes. Anything they do wrong, they will take extensive measures to hide it. They will blame you for everything within reason. Accusing you of stealing, because someone was on the phone and communication is off. Yell at you if you forget a peice of paper even for a part that's 5$Weekend lunches. Various place.Staff - very sexist."
Automotive Technician (Former Employee) says"I worked as a technician for seven months they were cheating technicians out of money and said they didn’t know how flat rate worked and all they cared about was money not the safety of the used cars and while I was there a long term employee quit they didn’t even try to keep him they didn’t even him any respect just let him go and he even worked for his 2 weeks notice they didn’t appreciate him even though he worked there for 25 years4 day on 3 offDo not care about employees only money"
Sales Associate (Former Employee) says"This work work place is toxic. Their top sales girls absolutely the worse people you will ever meet and mangers do not care how the treat employees. They will make you look stupid and they will talk behind your back and cause drama and as well make you feel comfortable. They love to be right about everything and if you prove them wrong they will fight you on it. Again the store manager refuses to speak to their own customers and they love to brag how much money they make and they will like to throw it in your gaffe to the new people"
Head Volkswagen Technician (Former Employee) says"People are decent but the overall vibe of the place is that they cant keep managers long enough to actually get anything done. If you dont sacrifice 100% of your life to the dealership they will p*** all over you. Don't do it it's a trap."
Receptionist/Secretary (Current Employee) says"Very self centered, rude, only cares about Himself, no respect for anyone. He was so demanding and wanted me in numerous places at once but to still manage one area , couldn’t enjoy a lunch break at all"
Service Advisor (Former Employee) says"They are rats and they like to charge way too much greedy and don’t care about the customers , they can’t fix cars they hire pep boys mechanics and call them certified VW techs , by far the worst experience I had working a dealership. Sad they give you Christmas ham for a bonus so much for employee appreciation. As well as survey manipulation.NoneNone"
Controller (Former Employee) says"Worked for a VW dealer and it was not a pleasant experience. Blah Blah Blah Blah Should not have to answer questions about a previous employer against my will."
Accounts Payable Supervisor (Former Employee) says"When negotiating my vacation before accepting the role I was told there would be flexibility. That was not the case once I started. When policies and procedures within the department started to unravel my manager pointed fingers and insisted on 60 hour work weeks including every weekend without her participation. It was the worst work experience of my career."
Sales Professional (Former Employee) says"Worst decision to work there. No care to customer or employee. Managers yell and curse like a highschool. It's a revolving door. Avoid the life sapping energy of this place.Test driving new cars and meeting honest hard working people to later feed to mangers to scam.Shark tank where management makes money and you get sapped dry."
Service (Former Employee) says"This dealership has a lot of potential, but it's not going to happen with the folks that are there in charge. Most of people here are nice and courteous to each other, with the exception of the service department. The culture in the service department is very toxic and poor. This is one of the most unprofessional work environments that I've ever worked in. I have never seen when people can be disruptive, rude, and intoxicated from open until close and it's been acceptable behavior. This is very unprofessional to me and anyone who wants to be treated fairly and feel safe in the work place, this not the place for you."
Technician (Former Employee) says"Get under paid and work long hours, there is no time to take off for family or things important. the management will take all the money and not care for the employs."
Préparateur de véhicule voiturier (Former Employee) says"La direction vous prend de haut. À fuire. Favoritisme niveau salaire. Médiocre aucune pitié pour vous virer. Discrimination et j'en passe."
Programme and Project Manager (Former Employee) says"Lacked management leadership. Repeatedly raised issues and they got ignored. Eventually went to the head of Germany Group to discuss some issues. I worked a 60 hour week most weeks. Flexible home working was not an option to the point it was frowned upon. Didn't understand project management."
Sales Consultant (Former Employee) says"I did not enjoy the car selling business. Saturdays were your busiest day and it was a rotational environment. The rest of the week was filled with menial tasks and cold calls to people that didn't want to purchase cars."
Responsable administrative carrosserie (Former Employee) says"Je suis tellement déçu de cette entreprise là direction la RH est vraiment non professionnelle ! Tellement de choses à dire à leurs sujet !Rh"
tecnico (Current Employee) says"El hambiente es fatal la gerente de servicio es grosera déspota soberbia y mucho muy ofensiva con los compañeros todo te quiere cobrar te hace quedarte mas tiempo y llegar mas pronto por lo mismo te grita te ofende te hace sentir muy mal como persona y como ser humano no recomiendo para nada trabajar aqui"
Car Salesman (Former Employee) says"I just Have to say that the store was ran by people that didn’t know how to manage anything. They were rude and truly unprofessional with some of the customers that would come in and try to shop for cars."
Encarregado (Former Employee) says"Uma multinacional com um RH completamente despreparado, mau treinado e sem gerenciamento."
Immanuel Boie says"I had to pay for an expensive repair, while it should have been under guarantee. I had to bring it to court to get my hundreds of euro's back. (VW Belgium)"
Anne Cleary says"I bought a new VW from Chiswick in 2015. Service history to date with VW. In July 2020 the car had a major service and MOT and both passed . 2 weeks later had tyre pressures checked at local garage prior to a very long journey, 3 tyres not roadworthy -cord showing and very badly cracked. No response from the dealership until I wrote to CEO. They do not accept liability and say it is up to the individual assessor. I have a video of cracking to tyres which is quite significant. Quality of the work, the attitude of after service staff and servicing very poor, will not go back. I have no confidence in the dealership."
James Baker says"Trying to complain about the way I have been treated at a dealer and cannot do this without taking my V5 and two forms of ID to the dealership to confirm I own the car! What a joke The VW brand is not what it was - I am sick of the way they treat people and their cars are not the quality they once were.."
Shawn Reed says"Buyer beware! Don't buy a Tiguan (or any Volkswagen) or you'll regret it. They don't care about their customers or making a quality product, and that warranty they hype so much is worthless if they won't actually fix serious safety issues. The quick summary: I leased a brand new 2018 Volkswagen Tiguan in May of 2018. In less than 4 months, the vehicle has exhibited numerous problems from minor to major (including some safety problems which make the vehicle risky to drive), and the manufacturer and dealer refuse to help despite several attempts on my part to resolve these issues with them directly. A detailed description of the problems I have been facing, along with videos illustrating a couple of the issues, can be found at my website "bad tiguan . com" (remove the spaces) Don't make the same mistake I did. Buy anything other than a Volkswagen."
LambOfDog says"For a german-built car brand, VW offers solid construction but nothing else. Should be held to a higher standard."
BlackSalamander says"Considering they were originally funded by Hitler, VW offer some decent cars at decent prices. Assistance isn't the best, but german built things are meant to last."